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Author Devin Harold

2 articles

Devin Harold is the Head of Design Research for Financial Services at Capital One, where he leads an embedded research team across core experiences within the car-buying journey. He sets the departmental vision and strategy, oversees program execution, and empowers his team to drive human-centered decisions in the $1.4 trillion automotive lending industry. Outside of Capital One, Devin loves to give back to the community through guest lecturing at Carnegie Mellon University, speaking at conferences, or writing articles about the impact of user research.